Kickstarter Live Technical Requirements and Best Practices
Ready to go live with your community? This guide lists the technical requirements for using Kickstarter Live and includes some best practices to help you run a smooth stream.
Technical Requirements
The most important element of running a smooth live stream is a reliable internet connection. You'll also need a fast computer running the Google Chrome or Firefox web browser, a webcam (built-in is fine), and a microphone. There are more details on each of these requirements below:
Reliable internet connection: If you can plug directly into a router, plan to do so for your live stream. Do not set up in a space where people share a Wi-Fi connection (like a cafe or library). Faster internet will give you smoother video. For a high-quality live stream, we suggest 2Mbps upstream bandwidth. You can test your internet speed here.
Webcam & microphone: While built-in webcams and microphones will work, higher-quality USB webcams and microphones make for a better experience. You can also try using headphones with a built-in microphone for clearer audio. Use the test option in Kickstarter Live to conduct a private stream and test your equipment, no matter what you decide to use.
Computer: Live streams must be conducted from a computer (we’re working on making Kickstarter Live mobile friendly). Make sure your machine is plugged into a power outlet while you’re streaming.
Use the Google Chrome web browser: We've found Chrome to be the best performing browser for live streaming. Firefox is our second choice, but broadcasting from Safari or Internet Explorer does not work.
Test your setup in advance: Make sure to test your live stream setup at least a day before the live stream. The test should be conducted with the same computer, browser, microphone, webcam, internet connection, and at the same time of day and location you plan to use for your real broadcast.
If you are planning to have co-hosts or guests broadcast during the live stream, make sure they read this guide, are invited to the live stream, and run a test with you. The more of these requirements you test out beforehand, the more likely you’ll run a smooth live stream for your viewers.
Best Practices for Running a Great Live Stream
Live streaming gives your backers a unique, transparent look into your creative process. It’s an opportunity to connect with your community directly and share some of the behind-the-scenes magic of your project.
Kickstarter Live is interactive: during the live stream, viewers can participate in a group chat, ask questions, send you selfie GIFs and even pledge to your project. Remember to engage with your viewers, chat with them, respond to their questions, and thank them for watching.
What to Share During a Live Stream
Prototype demos
Studio tours
An AMA or an interview with the project team
Counting down the last few minutes of your campaign
Introducing new collaborators
Exclusive performances
Sneak peeks of artwork, gameplay, or film scenes
How to Plan a Fun and Successful Live Stream
Schedule your live stream at least a few days in advance. Give yourself ample time to promote it to your followers and fans.
We’ve seen that Sunday through Thursday afternoons and evenings (in the timezone where you expect most of your audience to be based) are generally a good time to stream.
Post a link to the sign-up page in your project updates, on your social media channels, in your newsletter, and on any other outlets you use to communicate with your audience.
Don't just blast out that you'll be doing a live stream - Get specific. Mention that you'll be sharing exclusive, one-of-a-kind content that viewers won't get to see elsewhere.For example, "We’ll be sharing news about a brand-new reward tier!” or “Watch our first ever live product demo."
Invite collaborators to participate as co-hosts on your live stream. You can have up to four broadcasters live at a time.
If you’re anticipating a larger audience or it’s your first time streaming, ask a co-host to act as a moderator and to help monitor the question and chat windows.
A countdown timer will appear on your project page 48 hours before the stream is scheduled to start. Encourage people to sign up to get a reminder before your live stream starts or to submit questions beforehand.
How to Prepare your Live-Streaming Environment
Be mindful of your background: You can go for a solid backdrop or consider showing off your artwork, studio space, sketches, etc., in the background while you’re streaming. Just remember to tidy up beforehand.
Avoid backlighting: Backlighting occurs when you position yourself with a bright light or window to your back and could make it difficult for your viewers to see you. Always face the brightest light source in the room, with your back to a darker area.
Illuminate your face: In addition to removing any backlighting, you'll probably still want some kind of fill lighting for your face. A small desk lamp pointed at your face will probably do the trick, to make you pop off the background. Or try sitting near a window or in a well-lit room.
Reduce external noise: Find a quiet space without a lot of traffic or activity. Eliminate as many sources of external sound as possible — and turn off the ringer on your cell phone.
Position the camera above your eyes: When you use a built-in webcam, it's looking up at you. Ideally, though, you want the camera positioned above you, so that you're looking up into the camera. Stack your laptop on some books, or check the positioning of your webcam to test out a good angle. Remember to make eye contact during the live stream.
While You're Streaming
Broadcast to Facebook simultaneously (beta) so viewers can watch live on Facebook too. Afterwards, your stream will automatically become a video on your page once the event is over. If you don't stream to Facebook, you can still share the replay link or upload the video file directly to Facebook as well.
Approach your live stream like you're having a conversation with your closest fans or friends. Keep it upbeat and interesting.
The reward and chat window will take up about 25% of the right-hand side of the screen. Position yourself accordingly.
Pay attention to questions and comments that come in. Acknowledge people that pledge, send selfies, or ask good questions.
Try to maintain eye contact with the camera and keep decent posture.
If you hold something up to the camera, keep it there for at least 5-7 seconds so people don't miss it.
After Your Live Stream
After your live stream ends, a recording will be visible on your project page for 48 hours.
Visit your live stream panel to grab a link to the recording and share it in an update or anywhere else you talk to your community.
Remind viewers that they can subscribe to get notified whenever you schedule a new live stream.
Thank your audience for joining you!