No rewards available
Do you have any tips for creating a great community loyalty program?
How does your community engagement, communications, and growth/marketing teams interact?
Do you have policies about how to handle an aggressive customer? Are there any penalties? Do you respond, or just delete it?
Where do you draw the division between personalization and scaling up with canned responses. Any tools that help provide a personalized experience on a mass scale?
How do you know when it's time to look for opportunities outside of your current company?
If you had to look for a new job for some reason, what strategy would you take to find a new job?
What changes do you see coming to support and where could those changes translate to career opportunities for folks in support?
What ideas/tips do you have for retaining your support team?